Customer Registration

Dear customers: 

Welcome to the registration page.

If you have the opportunity to shop in America or EU, you can use our address for FREE!

Upon receipt of your goods, our company undertakes to make delivery to the buyer's hands in the shortest period of time. 


Benefits that you can get advantage of by using our services:

1) we receive your parcel /parcels in our warehouse in the state of Delaware, where there is no sales tax, that's why it's much cheaper to order products through Ukraine Express

2) After registering, you will have your personal account on our website, through which you can fully control the status of your order:

a) You will know when we have received your goods.

b) If you buy a lot from different stores, your goods will be repacked in one or more parcels that do not exceed the permissible limits by weight of that country in which you need to get the parcel. Repacking by our employees is being done for FREE!!!

c) Without problems you can find out which package was packed with a particular product.

d) When working in your account, you can specify which product you want to send by sea and aircraft, which will allow you to eliminate unnecessary calls and letters to specify how to send your goods.

d) when working in your account you can specify which product you want to be sent by sea or air, which will allow you to eliminate unnecessary calls and letters to specify how to send your goods

e) you can monitor the status of your parcels: when they are in transit, when they are in the process to be delivered to you in the upcoming days and how many of them you will receive

After finishing the registration process you will receive an e-mail with your registration number and pin number with which you can log into your personal account.

Payment for our services, you may choose in your personal account.

To complete your registration, you will need to read the rules of international parcels shipping and read the user agreement of our company.

 

Terms of sending international parcels

It is forbidden to send the following items in the parcels:

  • Any kind of weapons, electroshock devices, and major parts of firearms
  • Drugs and narcotics of any origin, psychotropic substances
  • Radioactive substances
  • Gunpowder, explosive, corrosive, flammable or other dangerous substances
  • Medications, supplements, vitamins
  • Animals and plants
  • Food, alcohol, cigarettes
  • Human remains and bodies/organs
  • Antiques
  • Jewelry, precious metals and stones
  • Artworks
  • Money and financial documents in any form: money orders, checks, vouchers, securities, bonds, coupons, promotions and credit cards
  • Postage Stamps
  • Articles and publication of obscene and content, pornography in all forms
  • Radio telephones

The items that are prohibited for carriage by the World Association of Transport.

Objects which by their nature or packaging can be dangerous for workers who move parcels.

Additional restrictions for the air shipments:

  • Sparklers and fireworks
  • Gases in any packaging, including pepper and tear gas
  • Flammable liquids, perfumes, colognes, nail polish, etc.
  • Any fuel and empty containers of it
  • Coating products, any paint and solvents to them
  • Radioactive materials
  • Corrosion substance
  • Pipe cleaners
  • Substances rich in oxygen
  • Containers of aerosols
  • Balloons for diving
  • Propane tanks
  • CO2 storage capacity
  • Weapons and ammunition
  • Black powder
  • Dry Ice
  • ools that run on fuel
  • Lighters and lighter fluid 
  • Matches
  • Car batteries, power supplies, batteries
  • Alcohol substances, perfume, nail polish and hair spray
  • Alcohol
  • Auto shocks, other  used parts / or in the presence of lubricating fluids and materials

 

Customs

Ukraine

  • No customs duties are due for the items that are sent for personal use and are products that have no commercial character, which are not to exceed the amount of 150 euros and the total weight of 70 pounds
  • Not allowed to send drugs, alcohol, cigarettes

Republic of Moldova

  • No customs duties are due for items that are sent from one sender to one receiver, in the limit of two parcels and to total value of EUR 200 (one administration)
  • It is forbidden to send medicines, dietary supplements
  • The maximum gross weight of the parcel cannot exceed 66 pounds

Uzbekistan, Kazakhstan, Kyrgyzstan    

  • No customs duties are due from one sender to send two parcels to one recipient up to a total value of EUR 200
  • The maximum gross weight of the parcel cannot exceed 66 pounds

Georgia

  • No customs duties are due if sent a maximum of two parcels per recipient, the cost of which cannot exceed 200 euros
  • The maximum gross weight of the parcel cannot exceed 66 pounds 

The Republic of Armenia    

  • No customs duties are due if sent one parcel per week per recipient with a total value of less than $ 150. in Armenia the cost includes the actual cost of shipping by air from USA to Armenia
  • The maximum gross weight of the parcel cannot exceed 44 pounds

The Republic of Azerbaijan

  • No customs duties are due to send a maximum of two parcels per recipient cost up to 200 euros
  • The maximum gross weight of that parcel cannot exceed 66 pounds

EU countries, Lithuania, Latvia, Estonia, Poland, Czech Republic, Slovakia

  • no customs duties are due if sent a maximum of two parcels your recipient in the value of up to 45 euros
  • The maximum gross weight of the parcel cannot exceed 66 pounds 

Customer rules of Ukraine Express

1) By entering your e-mail address at the time of registration you automatically giving permission Ukraine Express, Inc to inform you about important news or company promotion via e-mail.

2) Ukraine Express, Inc company reserves the right to process and investigate any customer's complaints for a period of 90 days after receiving a customer's complaint in writing. Without submitting a customer's complaint in writing, Ukraine Express is not a guarantor of processing any complaints within 90 days.

3) Before conducting any business with Ukraine Express, Inc  you agreeing to read and accept all the terms of service and pricing policy on the Company's website and regularly review the section "Frequently Asked Questions". The official version of terms of service and pricing policy is the version in Ukrainian language. Translations into other languages are provided for information purpose only.

If you carefully read the shipping rules and agree to these rules of Ukraine Express, you can proceed to registration.

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