Customer Registration

Dear customers: 

Welcome to the registration page.

If you have the opportunity to shop in America, you can use our address for FREE!

Upon receipt of your goods, our company undertakes to make delivery to the buyer's hands in the shortest period of time. 


Benefits that you can get advantage of by using our services:

1) we receive your parcel /parcels in our warehouse in the state of Delaware, where there is no sales tax, that's why it's much cheaper to order products through Ukraine Express

2) After registering, you will have your personal account on our website, through which you can fully control the status of your order:

a) You will know when we have received your goods.

b) If you buy a lot from different stores, your goods will be repacked in one or more parcels that do not exceed the permissible limits by weight of that country in which you need to get the parcel. Repacking by our employees is being done for FREE!!!

c) Without problems you can find out which package was packed with a particular product.

d) When working in your account, you can specify which product you want to send by sea and aircraft, which will allow you to eliminate unnecessary calls and letters to specify how to send your goods.

d) when working in your account you can specify which product you want to be sent by sea or air, which will allow you to eliminate unnecessary calls and letters to specify how to send your goods

e) you can monitor the status of your parcels: when they are in transit, when they are in the process to be delivered to you in the upcoming days and how many of them you will receive

After finishing the registration process you will receive an e-mail with your registration number and pin number with which you can log into your personal account.

Payment for our services, you may choose in your personal account.

To complete your registration, you will need to read the rules of international parcels shipping and read the user agreement of our company.

 

Terms of sending international parcels

It is forbidden to send the following items in the parcels:

  • Any kind of weapons, electroshock devices, and major parts of firearms
  • Drugs and narcotics of any origin, psychotropic substances
  • Radioactive substances
  • Gunpowder, explosive, corrosive, flammable or other dangerous substances
  • Medications, supplements, vitamins
  • Animals and plants
  • Food, alcohol, cigarettes
  • Human remains and bodies/organs
  • Antiques
  • Jewelry, precious metals and stones
  • Artworks
  • Money and financial documents in any form: money orders, checks, vouchers, securities, bonds, coupons, promotions and credit cards
  • Postage Stamps
  • Articles and publication of obscene and content, pornography in all forms
  • Radio telephones

The items that are prohibited for carriage by the World Association of Transport.

Objects which by their nature or packaging can be dangerous for workers who move parcels.

Additional restrictions for the air shipments:

  • Sparklers and fireworks
  • Gases in any packaging, including pepper and tear gas
  • Flammable liquids, perfumes, colognes, nail polish, etc.
  • Any fuel and empty containers of it
  • Coating products, any paint and solvents to them
  • Radioactive materials
  • Corrosion substance
  • Pipe cleaners
  • Substances rich in oxygen
  • Containers of aerosols
  • Balloons for diving
  • Propane tanks
  • CO2 storage capacity
  • Weapons and ammunition
  • Black powder
  • Dry Ice
  • Ňools that run on fuel
  • Lighters and lighter fluid 
  • Matches
  • Car batteries, power supplies, batteries
  • Alcohol substances, perfume, nail polish and hair spray
  • Alcohol
  • Auto shocks, other  used parts / or in the presence of lubricating fluids and materials

 

Customs

Ukraine

  • No customs duties are due for the items that are sent for personal use and are products that have no commercial character, which are not to exceed the amount of 150 euros and the total weight of 70 pounds
  • Not allowed to send drugs, alcohol, cigarettes

Republic of Moldova

  • No customs duties are due for items that are sent from one sender to one receiver, in the limit of two parcels and to total value of EUR 200 (one administration)
  • It is forbidden to send medicines, dietary supplements
  • The maximum gross weight of the parcel cannot exceed 66 pounds

Uzbekistan, Kazakhstan, Kyrgyzstan    

  • No customs duties are due from one sender to send two parcels to one recipient up to a total value of EUR 200
  • The maximum gross weight of the parcel cannot exceed 66 pounds

Georgia

  • No customs duties are due if sent a maximum of two parcels per recipient, the cost of which cannot exceed 200 euros
  • The maximum gross weight of the parcel cannot exceed 66 pounds 

The Republic of Armenia    

  • No customs duties are due if sent one parcel per week per recipient with a total value of less than $ 150. in Armenia the cost includes the actual cost of shipping by air from USA to Armenia
  • The maximum gross weight of the parcel cannot exceed 44 pounds

The Republic of Azerbaijan

  • No customs duties are due to send a maximum of two parcels per recipient cost up to 200 euros
  • The maximum gross weight of that parcel cannot exceed 66 pounds

EU countries, Lithuania, Latvia, Estonia, Poland, Czech Republic, Slovakia

  • no customs duties are due if sent a maximum of two parcels your recipient in the value of up to 45 euros
  • The maximum gross weight of the parcel cannot exceed 66 pounds 

Custom rules of Ukraine Express

1) If, during registration, you indicate your e- mail address, Ukraine Express reserves the right to send promotional messages of the company.

2) parcels weighing over 70 pounds are delivered only to the first door, also such parcels may be delayed for further verification at customs

3) company Ukraine Express does not deliver parcels to hard to get places, where there is no road surface or when the weather conditions do not allow delivering the parcel.

4) Ukraine Express Company may work on customer complaints and conduct an internal investigation within three months after the submission of a written complaint by a customer. Without filing a written complaint Ukraine Express bears no responsibility for the claims of the client.

5) Company officials are not required to consider a complaint or seek a parcel if the client does not have a copy of the customs declaration or knows parcel number.

6) if the customer does not know the parcel number or does not have a copy of customs declaration and exhibits complaints to Ukraine Express, the company's administration will evaluate a case as provocation, as many customers do not remember by which company they sent a parcel and require compensation.

7) if the recipient has been informed about the delivery date and time and was not present at that address, he will receive a message that will indicate that courier's phone number, which the recipient is required to contact. If in the message the customer was given an address, he is required to pick up the package by himself within three business days. If the recipient does not pick up a parcel within the above-mentioned period, he will be charged an additional fee for warehousing

Ukraine Express is not liable for delivery of parcels late in these cases:

1) If the employees of our company cannot deliver the parcel within the specified period due to force majeure, weather conditions.

2) if the delivery period falls on public holidays in the country to which the parcel is being delivered

3) If the parcel was not sent in time because of the holidays in the US.

4) if a listed phone number is invalid, our couriers will not deliver the parcel if they where not able to previously contact the recipient

5) if the parcel was delayed for whatever reason by customs. Our company is not responsible for the actions at the customs services in the country where the parcel has been sent to

6) if the address of recipient  has been changed while the parcel was in transit

7) if the recipient was informed about the delivery time, but was not present at the address

Ukrainian Express is obligated to pay that amount paid by the customer for our services if the late delivery was determined to be the fault of our employees.

Insurance and compensation in case of damage, theft or disappearance of a parcel:

1) Each parcel is automatically insured for $ 70

2) each client has the right to insure the parcel by paying an additional 5% of the actual cost. The maximum amount of insurance cannot exceed $600

3) In case of theft or damage to the parcel Ukraine Express agrees to pay the amount of missing or damaged goods, if the product and its value have been previously stated in the customs declaration.

4) The cost of items in the parcel may not exceed the amount allowed for import into the country to which the parcel is being sent.

5) In the case of the disappearance of the parcel, Ukraine Express undertakes to pay the insurance and the amount paid by the customer for the services of the company.

6) Ukraine Express is not liable for damage inside the parcel, if the parcel was delivered without damage outside.

7) Ukraine Express disclaims the ability for theft or damage to the parcel, if the recipient has signed a declaration which states that by signing it he confirms that has no claims against Ukraine Express.

8) if a special tape on the parcel that says "Ukraine Express" has been broken or there are signs of the parcel being opened, the recipient must check the parcel together with our courier. If the recipient has not done this and took the parcel, Ukraine Express disclaims all responsibilities related to compensation.

9) Ukraine Express reimburses the compensation to the customers only with Ukraine Express certificates, which the customer may use to pay for future parcels.

10) If the customer does not agree with the rules of paragraph 9 of the Ukraine Express users agreement, the administration of the company can only pay in cash the amount of insurance.

Sincerely Ukraine Express Administration

 

If you carefully read the shipping rules and agree to these rules of Ukraine Express, you can proceed to registration.

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